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25 Apr 2024
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Trading Standards Institute calls for critical illness insurance legislation review

Current legislations are letting down consumers by allowing them to be penalised when making claims on a critical illness policy, according to the Trading Standards Institute.

Some consumers with critical illness insurance are being denied payments on flimsy grounds such as having a minor ailment unrelated to the serious disease that was not disclosed to the insurer, reports the Mirror.

One case highlighted by the institute involved a leukaemia sufferer being refused because she failed to disclose that she suffered from ear infections in the past.

"People claiming on a critical illness policy will be going through a very difficult time in their lives and should not have this additional worry," the institute's deputy chief executive Paul Ramsden is quoted as saying by the newspaper.

He went on to state that "the law needs amendment to treat the claim in an appropriate manner in the first place", adding that current legal requirements are "letting down consumers through a significant imbalance".

As a result, the organisation has called upon the government to quickly reform the legislations and put in place better regulation for both consumers and businesses.

Only one in five people (20 per cent) have critical illness cover, according to a recent study commissioned by Scottish Provident.

 

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Trading Standards Institute calls for critical illness insurance legislation review